Customer Success Specialist, Infrakit AS

Infrakit is in a world changing business. We are a growth SaaS company that enables more sustainable infra construction. Over the past decade, we have continued to provide our customers with the industry-leading cloud service. The company’s headquarters is based in Espoo, Finland, with operations in several countries around the world. We are a bunch of enthusiastic, open-minded people with special interest in customer’s needs, as well as high appreciation towards our employees. Our company values are responsibility, honesty – towards customers, business partners and inside the company – and taking care of each other.

Now we are looking for an enthusiastic Customer Success Specialist to join our team in Infrakit AS, Norway. A Customer Success Specialist supports our clients to succeed with Infrakit platform in infra construction projects. Customer Success Specialist is able to execute a strategic plan to achieve services targets and partners with our customers in order to help them digitalize their projects. Key value for us is to build and maintain strong, long-lasting customer relationships. Customer Success Specialist reports to the Head of Services.

What we offer

The team at Infrakit are a friendly, jovial bunch, as well as some of the brightest minds in the industry. We offer you a meaningful, high-impact career in a forward-thinking, customer-centric digital services company. Doing what others are only dreaming about is our bread and butter. At Infrakit you will get:

  • Freedom and responsibility over your work

  • Culture that is open, cordial and collaborative – Infrakit spirit!

  • Excellent work/life-balance and flexible working hours

  • Competitive compensation

  • Opportunity to develop your own competencies further

  • Infrakit offers a mentorship program to all new employees as well as individual coaching

  • Chance to develop the whole industry’s ways of working towards more sustainable infra construction

Customer Success Specialist’s duties and responsibilities:

  • Ensure that our customers succeeds with their execution and digitalization of infra projects

  • Hands-on support on and off site for our customers in design, construction and handover phase with building information modelling and using Infrakit

  • Building and maintaining strong, long-lasting customer relationships

  • Partner with customers to understand their business needs and objectives

  • Meeting our revenue growth and customer acquisition objectives

  • Communicate effectively our value proposition through presentations and proposals

  • Understand infra industry-specific trends and BIM in infra construction and projects

  • Supporting the team in making our customers to succeed with Infrakit

Customer Success Specialist’s requirements:

  • Extensive experience from infra projects, model-based construction and infra industry (understanding of machine control systems, design softwares (Novapoint/Gemini etc.), surveying, project collaboration methods and tools, project management and construction processes)

  • Bachelor’s or Master’s degree in technology, land surveyor or equivalent

  • Customer orientation and strong teamwork, presentation, problem solving and negotiation skills

  • The desire to be involved in the transformation of the infrastructure sector and the ability to see the possibilities of digitalization from the perspective of both the customer and the industry as a whole

  • Ability to operate in an ever-changing operating environment and interact with a variety of stakeholders

  • Excellent Norwegian and good English language skills

  • Work permit to work in Norway

  • A good sense of humor is a plus

The Customer Success Specialist will take part in exhibitions and other activities with the customers to enhance and grow the Infrakit brand. We help each other to succeed in order to the company to succeed. We encourage applications from all backgrounds and embrace diversity in our working culture.

Are You the Customer Success Specialist we are looking for to be part of our Infrakit team? If so, apply now!

In case you have any questions about the role, please contact our Head of Services Morten Westergård:, phone number: +47 476 08 488

Employer: Infrakit AS

Location: Co/SPACES, Nydalsveien 33, 0484 Oslo

Salary: Negotiable

Work starts: According to a contract

Position: Full-time

Application period: We will hire as soon as we find the right person.

How it all began?

Infrakit was born from an idea and a research on Construction Automation implemented in the University of Oulu. We noticed that inefficient and clumsy flow of communication significantly slowed down the project progress and completion. In 2010, we founded Infrakit after solving this very common problem in the infrastructure construction industry.

We created a platform for the digital flow of designs and as-built information throughout all project phases. For this we were – and still are in 2022 – able to eliminate a large amount of delays and errors caused by lack of communication. The biggest thing is that infra-projects implemented together with Infrakit are completed faster.

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